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Returns & Refunds

Return Policy

🍪 Everything is made to order

We do not keep finished stock on a shelf. Every pouch is dehydrated in a small batch after your order comes in, using human-grade ingredients with no salt, sugar or preservatives.

That freshness is the whole point of what we do — and it is also why treats that have left our kitchen cannot be resold to anyone else.

🚫 We cannot accept change-of-mind returns

Because our treats are perishable food prepared specifically for your order, we are unable to accept returns or exchanges if you simply change your mind, order the wrong size, or decide your pet does not care for a flavour.

If you are unsure what your pet will take to, a trial box is the sensible place to start — it covers several textures for less than a full pouch. Returns & Refunds

📦 If something arrives wrong, we fix it

If your order arrives damaged, spoiled, or you receive an item you did not order, we will reship the correct product at no cost to you. You do not need to send anything back.

Within 3 days of delivery

Message us within 3 days of delivery, include a photo of the item and the packaging, and tell us your order number. That is all we need.

⚖️ Your rights under Malaysian law

Nothing in this policy limits the rights you have under the Consumer Protection Act 1999 or any other Malaysian consumer legislation. If goods are not of acceptable quality, your statutory rights still apply.

💬 Getting in touch

WhatsApp is the fastest way to reach us, and it is the easiest place to send a photo. We aim to reply within one working day.

Getting in touch · Instagram

📦 Return Policy

Can I return treats if my pet does not like them?+
Unfortunately not. Our treats are perishable food made to order, so once a pouch has left our kitchen it cannot be resold. If you are trying us for the first time, a trial box lets you sample several textures before committing to a full pouch.
What if my order arrives damaged or spoiled?+
Message us within 3 days of delivery with a photo of the item and its packaging, along with your order number. We will reship the correct product free of charge. There is no need to return the original.
What if I received the wrong item?+
We will send out the correct product at no cost to you. Just message us within 3 days of delivery with a photo and your order number, and keep the item you received — you do not need to post it back.
Do you offer refunds instead of replacements?+
Our standard remedy is to reship the correct product, which gets your pet the treats you actually ordered. If a replacement is not practical in your situation, contact us and we will work it out with you.
How long does a replacement take to arrive?+
Replacements are baked in the next available batch and shipped on our normal 2 to 6 working day courier timeline across Malaysia. We will confirm the dispatch date when we process your message.